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How to Help a Child Who Is Struggling at School: A Parent’s Guide
A bad grade, a falling report or a child who says school is pointless. Here is how to find the real cause, what to say at home, how to work with the teacher, and what a School Director with four decades in classrooms tells parents.

The report arrives, or the test paper comes home, and the number is lower than anyone expected. Your child goes quiet. You feel a mixture of worry, frustration and something close to guilt.
What happens in the next hour matters more than the grade itself. A child who is met with calm interest tends to try again. A child who is met with disappointment tends to hide the next paper.
This guide is for any parent whose child is struggling at school: one bad result, a slow slide, or a growing sense that they have given up. It draws on the thinking of Daniel Hiest, School Director at Nucleus International Schools, who has spent more than four decades in education in Europe, Africa, South America and Canada.

Why is my child struggling at school?
Before fixing anything, find out what is actually wrong. A drop in results is a symptom, and several quite different problems produce the same number on a page.
- A missing foundation. A topic from last year was never fully understood and everything built on it now wobbles.
- A single difficult subject. Strong in most things, lost in one. This is the easiest problem to help.
- Lost confidence. The child can do the work and no longer believes it, so they stop trying.
- Practical causes. Tiredness, poor sleep, hunger, a change of school, a new teacher or a long commute.
- Worry outside school. Something at home or with friends is taking up the space learning needs.
- A learning difficulty nobody has named yet. This is less common, but it is the one worth ruling out if the pattern is long and unexplained.
Notice that “lazy” is not on the list. Children who look lazy are usually avoiding something that feels impossible.
What should I do when my child gets a bad grade?
Do less than you want to, and do it more slowly. Ask your child what they think happened before you offer your view. Then look at the paper together, with curiosity rather than a verdict.
Daniel’s approach is plain: a grade matters because it shows what a student has understood and where further work is needed. It should not become a permanent label or place a limit on a child’s ambitions.
Does a bad grade define my child?
No, and the person leading a school should be able to say it plainly. Daniel does: “The grade does not define the person. It is simply a stepping stone to the next level of achievement.”
This does not mean lowering the bar. Daniel is clear that the answer is not to make education easier. It means identifying where a student is struggling, providing effective support and expecting that student to continue working towards a higher standard.
He puts it in a sentence worth repeating at home: “There is always a path forward.”
How do I talk to my child about school?
The conversation does more good at a quiet moment than at the door when the paper comes out. A walk, a drive or washing up together all work better than a formal sit-down.
- Start with what they enjoy at school, so the first question is not about the problem.
- Ask open questions. “What was the hardest part?” gets a better answer than “why did you do so badly?”
- Listen for the feeling underneath. “I do not care” often means “I am afraid of caring and failing”.
- Keep high expectations and say so, in the same breath as your support. Both are true.
- End with one small thing to try, not a list of resolutions.
How do I motivate a child who is falling behind?
Motivation follows progress, not the other way round. A child who cannot see a way forward stops trying, so the job is to make the next step small enough to finish.
Pick one topic and one measurable target for the next two weeks, such as finishing one chapter of corrections or learning one set of facts properly. Celebrate completion of that, however small. Then choose the next step. Over a term, small steps become a very different report.
Avoid comparison. Brothers, sisters and cousins make a struggling child feel more alone. Compare them only with themselves a month ago.
What parents can do at home
- Protect the basics. Regular sleep, a proper breakfast and a calm place to work are not extras. A tired child cannot learn.
- Make a short, steady routine. Twenty minutes every evening beats a long weekend session.
- Praise effort, strategy and improvement, not just the result.
- Read together, or read the same book, even for older children. It builds vocabulary and gives you an easy way to talk.
- Keep your own tone steady. Your child reads your face before they read the number.
- Remember what school is for. Daniel wants students to ask good questions, examine evidence, solve problems and think independently, which grows from curiosity at home as much as from lessons.
How should I work with my child’s teacher?
Go early and go as a partner. Teachers see your child in a different setting and often notice things you do not.
Useful questions to bring: Where exactly is my child finding this hard? What support is already in place? What can I do at home that matches what you are doing in class? How will we know in a few weeks whether it is working?
A good school will welcome these questions. Daniel’s description of the Director’s role includes recognising where students need additional support and ensuring that they continue progressing. If you cannot get clear answers, that is useful information too.
Should I worry about AI and homework help?
Many parents now ask whether to allow AI tools while a child is struggling. Daniel’s view is balanced: technology and artificial intelligence have a place in school, and young people need to know how to use them well, but they are tools, not the purpose of education.
A tool that hands over the answer gives speed without understanding. A child who is already behind needs the opposite. If your child uses one, ask them to explain the answer back to you in their own words. If they cannot, the learning has not happened yet.
What a good school does when a child falls behind
You are entitled to expect a clear response. In practice that means a teacher who knows your child by name, finds the specific gap, offers support that is matched to it, and keeps expecting more.
It also means attention to the child as well as the marks. Daniel returns often to a belief he has held for decades: “Education, without an education of the heart, is no education at all.” At Nucleus that means combining academic ambition with the judgement and character to use education responsibly.
The international Cambridge curriculum helps because it is built in clear stages, so a school can see exactly where a child’s understanding stopped and begin again from there. If you are comparing schools, our guide to choosing an international school in Addis Ababa lists the questions worth asking about support.
Questions parents ask about children who struggle at school
How can I help my child who is struggling at school? Start by finding out exactly where the difficulty is: one subject, one skill, or a general loss of confidence. Talk to the teacher, ask what support is in place, and agree one small goal for the next few weeks. At home, keep the tone calm, praise effort, protect sleep and routine, and treat a poor result as information about what to work on next rather than a verdict on your child.
What should I do when my child gets a bad grade? Stay calm and ask your child what they think happened before offering your own view. A grade shows what a student has understood so far and where more work is needed. It is a stepping stone, not a label. Then look at the paper together, pick the one or two areas to improve, and ask the teacher what support would help.
How do I motivate a child who is falling behind? Motivation returns when a child sees progress, so break the gap into small steps they can actually finish. Keep expectations high but make the next step reachable, celebrate effort and improvement, and avoid comparing them with siblings or classmates. Children who feel known and believed in by their teacher and family usually start trying again.
Is it my child’s fault or the school’s when grades drop? Usually neither, and blame rarely helps. Grades drop for many reasons: a missed foundation topic, a change of teacher or school, tiredness, worry at home or a lack of confidence. The useful question is what this child needs next. Work with the school to find the cause, because the answer decides which kind of support will help.
When is a drop in grades a sign of something more serious? Look for patterns that last: grades falling across all subjects, a child who stops talking about school, changes in sleep or appetite, or a sudden loss of interest in things they used to enjoy. In those cases speak to the teacher or school leadership promptly, and consider whether there is a learning difficulty or a worry your child has not yet been able to put into words.
Where this happens at Nucleus
Nucleus International Schools teaches the international Cambridge curriculum from age 2 through Grade 8 in Mekanisa, Addis Ababa. Daniel Hiest leads the school as School Director, and his belief that there is always a path forward shapes how we respond when a student is discouraged by a result.
His full interview, including what he means by an education of the heart, is in the second issue of The People Behind Nucleus. To visit a classroom or talk through your child’s situation, call +2519 81 99 99 22 or start the registration form.
